Conversation Intelligence
Understands the caller in real time, not just the words.
- Real-time sentiment analysis
- Frustration & gap detection
- Deep conversational understanding
- Adaptive learning
- AI hallucination prevention
- Advanced speech recognition
Enterprise-Grade Voice AI Platform.Transform Your Service at Scale.
Automate your calls with human-like empathy, round-the-clock availability and zero waiting times. Fully integrated with your current systems.
ISO 27001
ISO 42001
HIPAA
GDPR
EU AI Act
DORA
Incoming calls · live1,296 answered today
Can I move my appointment to Friday?Healthcare · 10:38 · +30 690 ••• …
Answered by AIThere is no power on our streetEnergy & Utilities · 10:37 · +30 697 ••• …
Answered by AII lost my card, please block itBanking · 10:36 · +357 99 ••• …
Answered by AI0missed
0son hold
24/7answered
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Not another voice AI wrapper
Stop adding AI agents. Start building an AI workforce.
Most tools on the market give you a voice interface bolted onto a single LLM. Kalimera.ai is our own technology for building, connecting, operating and controlling an entire AI workforce inside your business — with lower and predictable cost, enterprise governance and no vendor lock-in.
Fully governed AI workforce platformconfigure • connect • operate • control
Solutions
Voice AI for your industry, or for the job to be done
Kalimera.ai is industry-tailored AI that scales your business, boosts productivity, and delights your customers. See it for yourself.
Live in production
Rolling out
Healthcare
Live in productionOverloaded switchboards, missed appointments and patients waiting on hold for routine answers.
Appointment Management
Book, move and confirm appointments 24/7, around your doctors’ calendars.
Patient Identification
Verify the caller securely before any record is discussed.
Lab-Result Updates
Tell patients when results are ready and where to collect them.
HIS Integration
Read and write to your hospital information system during the call.
Case study: healthcare
2,078appointments booked
2.5months to full ROI
4,568 overflow calls answered45.5% conversion rate to booking92% resolved without a human70s average call resolution time98% positive or neutral patient experience
Energy & Utilities
Live in productionOutage peaks, billing questions and thousands of consumers calling about the same fault at once.
Fault Reporting
Take and triage fault reports around the clock, with location and context.
Billing & Contract Support
Answer bill and tariff questions and handle contract changes by phone.
Planned-Outage Notifications
Call affected consumers in bulk before maintenance begins.
Payment Reminders
Run outbound campaigns for overdue bills with a personalized script.
Real Estate
Live in productionLeads that go cold after hours, repetitive property questions and viewings that take hours to coordinate.
Lead Qualification
Capture budget, location and timeline from every inbound inquiry.
Viewing Scheduling
Book and confirm property viewings against agent calendars.
Property Information
Answer questions on listings, pricing and availability.
Follow-up Campaigns
Re-engage past inquiries with personalized outbound calls.
Case study: real estate
Monetizing non-working hours: full coverage after hours (17:00 to 09:00) and at weekends.
11,469appointments booked in 7 months
19properties sold
€76,000commission revenue
1 property sold for every 600 appointments · average property value €200,000 · 2% commission per sale.
Debt Collection
Live in productionLarge outbound volumes, strict compliance rules and sensitive conversations that need consistency.
Payment Reminders
Call customers before and after due dates with a consistent, compliant script.
Payment Arrangements
Offer and record installment plans within the rules you define.
Promise-to-Pay Capture
Log commitments and update your system when the call ends.
Compliance Assurance
Every call is logged and follows approved scripts.
Case study: law firm, automated debt collection
12,000automated calls initiated
1,492active debtors connected and updated
85%of connected debtors did not decline to speak with the AI agent
BPO & Contact Centers
Live in productionFluctuating volumes across many clients, language coverage and pressure to cut cost per contact.
Overflow Handling
Absorb peaks instantly so no call waits or goes unanswered.
Multi-Client Scalability
Run separate scripts, brands and workflows on one platform.
Multilingual Coverage
Serve callers in 65+ languages and dialects.
Human-in-the-Loop Handoff
Escalate to live agents with full conversation context.
Banking & FinTech
Live in productionHigh call volumes for routine inquiries, stringent compliance requirements and the need for 24/7 security.
24/7 Customer Onboarding
Guide new customers through account setup and FAQ.
Balance & Transaction Inquiries
Provide secure, instant information without human agents.
Loan Application Triage
Collect initial information and pre-qualify leads.
Compliance Assurance
Every interaction is logged and follows pre-approved, compliant scripts.
Insurance
Live in productionProcessing claims, explaining policy details and handling a high volume of procedural calls.
First Notice of Loss (FNOL)
Guide customers through the initial claims reporting process 24/7.
Policy Coverage Information
Explain coverage details and answer common questions.
Claims Status Updates
Provide instant updates on claim progression.
Agent Locator Service
Help customers find their local agent or office.
Logistics
Live in productionDelivery windows, shipment questions and delay alerts that flood dispatch and customer service lines.
Live Shipment Tracking
Give real-time status and delivery windows without a human agent.
Delay & Delivery Alerts
Notify customers proactively about delays and changes.
Delivery Rescheduling
Rebook failed or missed deliveries in a single call.
Driver & Dispatch Support
Handle routine calls between drivers, hubs and customers.
Retail & E-Commerce
Live in productionMassive spikes in call volume during sales, returns and order tracking, and high customer acquisition costs.
Order Status & Tracking
Automate the vast majority of “Where is my order?” calls.
Returns & Refunds
Guide customers through return policies and start the process.
Personalized Product Queries
Answer specific questions using the store’s own database.
Post-Purchase Upselling
Recommend complementary products or upcoming sales.
Case study: manufacturer, customer support & sales
1 weekto go live as the digital secretary
−50%call-center headcount reduced within 10 days
+30%sales increase
A digital secretary for customer support and sales. Staff who previously handled calls were redeployed to higher-value roles.
HR & Corporate Support
Live in productionOverwhelmed HR teams spending excessive time on routine employee queries and onboarding tasks.
New Employee Onboarding
Guide new hires through paperwork, policies and first-day procedures.
HR Policy & Benefits Desk
Answer questions about leave balances, insurance claims and company policy.
Recruitment Pre-Screening
Run first phone screenings to qualify candidates before human interviews.
Employee Support Hotline
Provide 24/7 support for common employee queries and IT requests.
Tourism & Travel
Rollout in progressManaging bookings, changes and customer inquiries across different time zones and languages.
Booking Engine
Handle flight, hotel and rental car bookings via natural conversation.
Itinerary Changes & Updates
Manage schedule changes and notify customers proactively.
Concierge Services
Provide information on local attractions, hotel amenities and transportation.
Multilingual Guest Support
Serve international travelers in their native language.
Education
Rollout in progressManaging inquiries from prospective students and parents, providing 24/7 administrative support and guiding current students.
Admissions & Enrollment
Answer questions about programs, deadlines and requirements 24/7.
Campus Information Hotline
Provide details on courses, faculty, facilities and campus events.
Student Services Automation
Handle queries about tuition fees, financial aid and academic procedures.
Multilingual Student Support
Assist international students and parents in their native language.
Public Sector
Rollout in progressLong queues, repetitive citizen inquiries and the need to serve every resident, in every language, with full data sovereignty.
Citizen Service Line
Answer routine questions about procedures, fees and opening hours 24/7.
Appointment & Permit Booking
Schedule visits to service desks and confirm required documents.
Application Status Updates
Give instant updates on requests, permits and certificates.
Multilingual Citizen Support
Serve residents and visitors in their native language.
What should it do?
Digital Secretary
Phones ring while your team is busy, on a break or off shift, and every missed call is a missed customer.
Answers every call
Picks up in under a second, around the clock, with no hold time.
Handles the routine
Answers common questions from your own knowledge base and takes messages.
Routes to people
Transfers to the right person or department with the full conversation context.
Logs everything
Transcripts, summaries and outcomes reach your CRM as soon as the call ends.
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Appointment Booking
Booking by phone ties up your staff and loses callers who ring after hours.
Book, move, cancel
Handle the whole change in one call, against your live calendars.
Your rules
Respect durations, resources, working hours and booking limits.
Confirmations
Confirm the slot with the caller and update your system.
After-hours coverage
Take bookings in the evening, at weekends and on holidays.
Popular in
Outbound Calls
Calling hundreds or thousands of people by hand is slow, costly and inconsistent.
Campaigns at scale
Run bulk calls in parallel, each with a personalized script.
Alerts & notifications
Reach everyone affected by an outage, a change or an urgent update.
Follow-ups
Re-engage past inquiries, quotes and no-shows.
Results captured
Every answer and outcome is written back to your system.
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Lead Qualification
Leads go cold when nobody calls them back fast enough.
Instant first contact
Call each new lead right after it arrives.
The right questions
Collect need, budget and timeline according to your criteria.
Scored and prioritized
Pass the most promising opportunities to sales first.
Handoff with context
Book a meeting or transfer to a sales rep with a full summary.
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Customer Surveys
Email surveys get ignored, and phone surveys run by people are expensive.
Satisfaction calls
Ask for feedback after a purchase, a visit or a support case.
Natural conversation
Capture open answers and sentiment, not just a score.
Every customer
Survey in 65+ languages and dialects.
Insights ready
Results are structured and summarized for your team.
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Order Management
Order calls about status, changes and returns fill your phone lines.
Order status & tracking
Answer “Where is my order?” straight from your own data.
Changes & cancellations
Update or cancel an order in your system during the call.
Returns & refunds
Guide customers through the policy and start the process.
Phone orders
Capture new orders and pass them on to your system.
Popular in
Automated Reminders
No-shows, late payments and lapsed renewals cost money, and chasing them by hand does not scale.
Appointment reminders
Confirm, reschedule or cancel before the visit.
Payment reminders
Call before and after the due date with a consistent script.
Renewals
Remind customers of expiring contracts, policies and subscriptions.
Answer recorded
The customer’s response is logged in your system.
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Call Quality & Script Scoring
Reviewing a handful of recorded calls tells you little about how your people really perform on the phone.
Every call scored
Evaluate all calls, not a small sample.
Script adherence
Check required phrases, disclosures and steps.
Agent scorecards
Compare performance and surface coaching points.
Trends & alerts
Flag recurring issues and compliance risks early.
Popular in
HR & Candidate Screening
Recruiters spend hours reading CVs and making first calls to candidates who are not a fit.
CV screening
Read incoming CVs and match them to the role.
First phone screens
Call candidates and ask your standard questions.
Candidate evaluation
Score the answers and rank candidates for the recruiter.
Interview scheduling
Book interviews against your recruiters’ calendars.
Popular in
ROI estimator
What do your calls add up to?
Kalimera.ai turns lost sales into revenue and frees up your team for high-value growth. See your ROI in one minute.
Revenue the AI recovers each month
€55,200≈ €662,400 per year- Calls unanswered today
- 4,000 / month
- Answered by Kalimera.ai, no human needed
- 3,680 / month
- New orders the AI captures
- 1,104
- Revenue from those orders
- €55,200
- For comparison: cost to answer them with human agents
- €3,680
Indicative estimate only, based on the figures you enter and on assumptions from live production projects (92% of calls resolved by the AI). Revenue is not profit, and every answered call about a new order is counted as an order. The comparison line is not added to the total. Not an offer, forecast or guarantee, and it does not include the platform cost.
Capabilities
One platform behind every industry and task
Every agent ships with the same core capabilities, from understanding the caller to handing over to your team.
Precise Data Capture & Operations
Captures the details that matter and acts on them during the call.
- 13-character alphanumeric recognition
- License plate recognition
- SMS location sharing
- Support ticket system
- Advanced reporting & analytics
- User activity monitoring
Human‑in‑the‑Loop Integration
Monitor, whisper, spy and take over any call live when a conversation becomes complex.
Multilingual Scale: 65+ Languages & Dialects
Authentic conversation in dozens of languages, including Cypriot, with emotion recognition and native pronunciation.
CRM and ERP Data Sync
Transcription, sentiment analysis and updates to your CRM, ERP and other systems as soon as the call ends.
Omnichannel by Default
One AI worker across phone, WhatsApp, SMS, website chat and email, with the same memory and knowledge base.
Implementation & compliance
Go Live in Weeks, With Compliance Built Into Every Step
Start with one workflow or one phone line, see the results, and only then decide on a wider rollout. Every phase carries its own safeguards, from the first scoping call to the last release.
Phase 1 · Discover
Scope one workflow
Start small, measure everything.
- Pick one workflow or one phone line for the pilot
- Agree the success metrics and the baseline
- Map the systems and teams involved
Typical timeline: 5–7 weeks from kick-off to pilot go-live, depending on your systems and workflows.
Enterprise partnership
Speak with an Enterprise Expert.
Tell us about your operation and we will show how Kalimera.ai handles your own customer conversations, with your workflows, systems and compliance requirements.
✓ ISO 27001 & ISO 42001 certified✓ 65+ languages, 24/7/365✓ 10,000+ concurrent calls