From Hotel to Travel Agency
Every Guest Gets an Answer.
No hold music. No missed sales. No lost customers.
Call surges force a choice: overstaff for the peak or lose sales during the rush. Kalimera.ai ends the compromise with human-like Voice AI that scales instantly, taking bookings, chasing payments and routing only complex cases to your team.
ISO 27001
ISO 42001
EU AI Act
GDPR| Time | Business | Caller needs | Lang | Status |
|---|---|---|---|---|
| --:-- | Hotel · Barcelona | Double room, sea view, 3 nights | DE | BOOKED |
| --:-- | Restaurant · Paris | Table for 4 at 20:30 | EN | TABLE SET |
| --:-- | Car rental · Orlando | Minivan + 2 child seats | ES | RESERVED |
- Keep your phone numbers
- No new hardware
- Your brand’s voice
Call Kalimera and Play the Guest
Tap a number on your phone and talk the way a real guest would: in a hurry, switching language, changing their mind. It picks up before the second ring.
Demo lines run a general Kalimera.ai assistant. Your deployment speaks with your brand, your prices and your availability.
Tourism Runs on Moments.
Your Phone Lines Don’t.
Demand is at a record high and is arriving in waves. Hiring for sufficient capacity is tougher than ever.
of hotels are short-staffed, and the front desk is the second-hardest role to fill
282 hoteliers, Dec 2024–Jan 2025 · AHLAinternational tourist arrivals in 2025, a new record
Up 4% on 2024 · UN Tourism via Hospitality Netof European flights arrived late in summer 2025, and travellers call about every one
Arrival punctuality 71.6% · EUROCONTROLUnserved customers walk away, costing you immediate sales and long-term loyalty. And your competitors are cashing in.
Missed Calls Out. Growth In.
See the difference Kalimera.ai makes.
A Saturday in high season
What happens to the guests who call during your busiest hour
Out of every 100 guests who call in the 11:00 rush, only 18 get through.
While you slept, Kalimera was working. Here is what you, the owner, see on your phone in a single day: bookings at 2am, date changes, upsells, payment reminders and the cases that need you.
- Booked while you sleptTonight · 02:14
A guest in New York booked 3 nights at 2am and paid by secure link.
- Change handledThis morning · 07:40
A guest moved their dates. Availability checked, booking updated, confirmation sent.
- Extra revenueToday · 11:20
A sea-view upgrade was offered on the call, and the guest said yes.
- Payment collectedToday · 16:05
An outbound reminder call to a guest with a balance due. Paid the same day.
- Handed to your teamThis evening · 21:30
A request for a group of 40 went straight to your sales manager, with a summary.
- Your day at a glanceEnd of day · 23:59
Every call, every outcome and every euro, in one summary.
✓ Today: 48 calls · 0 missed · 11 bookings · €3,240
✓ Passed to Maria · group of 40 · summary attached
✓ Payment received · €640 · after reminder call
✓ Upsell accepted · sea view · +€90
48 calls · 0 missed · 11 bookings
Tired of Answering the Same
Questions All Day?
Let the AI Take Them.
Scroll through every type of business, or jump straight to yours, and see what the AI handles from “hello” to “booked”.
01 / 08
Hotels, resorts & villas
Independent · chains · villasTurn phone enquiries into direct, commission-free bookings, even while reception is busy with check-ins.
- Direct reservations
- Upgrades & extra nights
- Early check-in
- Spa & restaurant
- Guest requests
- Group enquiries
Night desk covered: a call at 2am is answered as warmly as one at 2pm.
Do you have a double room from the 14th to the 17th of August?
Yes, €165 a night with breakfast, or €195 with a sea view. Which would you prefer?
The sea view, please.
Transcribed · saved to the guest record
02 / 08
Restaurants & beach clubs
Casual dining · fine dining · beach clubsThe phone rings hardest when your team is busiest. The AI takes bookings during service, so nobody leaves the floor.
- Table reservations
- Sunbeds & cabanas
- Allergies & diets
- Birthdays & events
- Waiting list
- Opening hours
Fewer no-shows: SMS or WhatsApp reminders before every booking.
Hi, a table for six tomorrow around sunset?
I have a terrace table at 20:00, right at sunset. Shall I book it?
Yes. One of us is gluten-free.
Transcribed · saved to the guest record
03 / 08
Car, scooter & boat rental
Cars · scooters · boats & skippersA short season with high demand. Capture every reservation and extension, and offer extras on the call.
- Reservations
- Extensions
- Pickup & drop-off
- Insurance questions
- Child seats & extras
- Boat & skipper hire
Extras every time: full cover, second driver, child seats.
We need a 7-seater from the port on Monday, for a week.
A 7-seat minivan is €62 a day. Do you need child seats?
Two, please.
Transcribed · saved to the guest record
04 / 08
Tours & experiences
Guided tours · day trips · classesYour guides are out guiding, not answering phones. The AI fills the calendar while they work.
- Guided tours
- Day cruises
- Tastings
- Cooking classes
- Private groups
- Weather changes
Right guide, right language: bookings matched to guide availability.
A guided tour in French on Thursday? We are six.
Our French-speaking guide is free at 09:30. A private tour for six is €240. Shall I book it?
Yes, please.
Transcribed · saved to the guest record
05 / 08
Ferries & airlines
Island routes · scheduled · charterAbsorb the call spike after a storm, strike or delay, and keep sales lines open while it happens.
- Tickets & vehicles
- Rebooking & refunds
- Cabins & seats
- Baggage issues
- Pets on board
- Special assistance
Outbound too: the AI can contact every affected passenger before they call you.
Our 07:25 sailing is cancelled. We have a car and a dog.
The 15:30 has room for your car and a pet-friendly cabin. I can move you at no charge.
Perfect, please do.
Transcribed · saved to the guest record
06 / 08
Travel agencies & tour operators
Packages · DMCs · online agenciesMany suppliers, one traveller. Answer questions about the whole package without transferring the caller three times.
- Package changes
- Travel documents
- Payment reminders
- Excursion add-ons
- Group travel
- Emergency triage
Guest languages: German, English, French, Italian, Polish and more, on one number.
Can we add a day trip to our package next week?
There’s an island cruise on Tuesday, €75 per person. Shall I add it?
Yes, for two.
Transcribed · saved to the guest record
07 / 08
Transfers, taxis & airports
Transfers · coaches · ground handlingShort, urgent calls with a clock running. Answer them instantly and log every change for the driver.
- Airport pickups
- Late-flight changes
- Driver ETA
- Lost & found
- Parking
- Accessibility
Live updates: a new arrival time moves the pickup automatically.
Our flight lands two hours late. Will the driver wait?
Yes. I’ve moved your pickup to 23:55. Your driver will be in arrivals with your name.
Thank you, that’s a relief.
Transcribed · saved to the guest record
08 / 08
Attractions & wineries
Sights · museums · wineriesTickets, groups, tastings and accessibility questions, answered in the visitor’s own language.
- Timed-entry tickets
- Group bookings
- Tastings & visits
- Opening hours
- Accessibility
- Events
Your knowledge base: answers only from content you approve.
A wine tasting for eight on Saturday?
Yes, 11:00 for eight, €35 per person. Shall I confirm?
Yes, and one of us doesn’t drink.
Transcribed · saved to the guest record
Happier Guests. A Calmer Season.
0%
commission to booking platforms
Callers who used to hang up now book with you directly, not through an OTA.
1 tap
Fewer no-shows
Confirmations during the call and reminders before arrival, by SMS or WhatsApp, with one tap to confirm or reschedule.
Thousands+
of calls answered at once
Every peak covered, with no seasonal hiring. Your team stays on the hard cases and the extras: room upgrades, spa treatments, dinner reservations.
More Than a Voice.
One AI worker that meets guests on every channel, and turns every conversation into a record you can trust.
Omnichannel Customer Experience
One AI worker across phone, WhatsApp, SMS, website chat and email, with the same memory and knowledge base.
An Enterprise Control Layer
Every call becomes a record you can trust: what was said, what the AI did, how the guest felt and how well it went. You stay in control.
- Plugs into what you runReady-made connection to Epsilon Hospitality, plus OpenAPI to any booking system or CRM. You keep your numbers.
- No vendor lock-inSwap telephony, AI model or cloud whenever you need to.
- Senses frustrationPicks up a stressed caller and hands over to your team before things boil over.
- Learns from every callFlags the questions it couldn’t answer. Add the answer once and it knows next time.
From Blueprint to Live Pilot, Step by Step
Measurable results for an informed decision.
Launching voice AI shouldn’t disrupt your season. We do the heavy lifting: you start with one workflow or one phone line, see the results, and only then decide on a wider rollout.
Contact UsGuest data protected. Every answer explainable.
- Answers only from your approved information
- Isolated single-tenant environment
- Explainable decision for every call
- Regression-tested before every change
- Payments by secure link, never by voice
- ISO 27001
- ISO 42001
- GDPR
- EU AI Act
Phase 1
Workflow mapping
Finding your highest-value calls
- Pinpoint the calls you get most: availability, changes, directions.
- Map the ideal path for each caller, from hello to booked.
- Agree the pilot goals you’ll measure: answer rate, bookings, hand-offs.
Typical timeline: 5–7 weeks from kick-off to pilot go-live, depending on your systems and workflows.
What Does an Unanswered Guest Cost You?
Enter your own numbers for an indicative estimate; everything updates as you type.
With Kalimera.ai · per month
0 AI-resolved calls a month (missed calls only) × 0.25 min × 12 months = 0 min a year ÷ 12 = 0 min a month. Billed per second, with a 15-second minimum per call; calls the AI passes on to your team are not charged.
Important notice. This calculator gives an indicative, non-binding estimate for illustration only. Results are based solely on the figures you enter and on general assumptions that Kalimera.ai has not verified. They are not an offer, quotation, forecast, promise or guarantee of any savings, revenue or other result and do not form part of any contract. Actual results depend on call volumes and types, guest behaviour, integrations and implementation. The estimate excludes the cost of the Kalimera.ai platform. Any commitments are limited to those set out in a written agreement signed by both parties.
What Tourism Businesses Ask About Voice AI
From hotel owners, restaurateurs, rental companies, tour operators and transport teams.
Can it really make bookings, or does it just answer questions?
It acts. Through secure API connections to your hotel PMS, table-booking system, rental fleet, tour calendar or ticketing engine, it checks availability, creates and changes bookings, adds extras and sends confirmations. Anything outside the rules you set goes to a person.
What happens on our busiest day of the season?
It answers every call at once, thousands at the same time, so nobody waits on hold. Your team keeps looking after the guests in front of them, and anything that needs a person reaches them with a summary.
Can it follow our cancellation and refund policy?
Yes. It works from the policies you approve: cancellation windows, deposits, refunds and change fees. It explains them clearly to the guest and applies them, while exceptions go to your team.
Can one AI answer for our hotel, restaurant and spa?
Yes. One number or several, with one assistant that knows each venue and sends each booking to the right system. Many groups start with one venue and add the rest after the first season.
How does it fit into our existing contact centre?
It works alongside your team. The AI takes routine calls and overflow, and hands complex cases to your agents with the transcript and a summary. It connects to your phone system over SIP, and your IT team gets OpenAPI access, a single-tenant environment and a full record of every call.
Will it replace our staff?
No. It takes the routine and the overflow, so your people spend their time on the guests in front of them, groups and special requests.
Does it work with our phone system?
Yes. Kalimera.ai is PBX-agnostic and keeps your existing numbers. You decide which calls it takes: all, overflow only, or out of hours.
Which languages does it speak?
65+ languages and dialects. It detects the caller’s language and can switch mid-conversation. You choose the voice, pace and tone to match your brand.
How long does it take to go live?
Typically 5–7 weeks from kick-off to pilot go-live, depending on your systems and how many workflows you start with. We agree a dated plan at kick-off. Start early in the year and it’s live and tuned before your season begins.
How is it priced?
A one-off setup fee plus packages of talk time. You pay per second, with a 15-second minimum per call. From the second year you only buy talk time, so quiet months cost less.
Ready for your busiest season?
See Kalimera.ai answer your guests, in your systems, before the summer rush.