Build Infinite Capacity for Contact Centers in Energy & Utilities
No hold queues. No missed calls. No breached SLAs.
When call volumes surge during an outage, tariff adjustment, or billing period, contact centres face an impossible choice: skyrocket hold times, risk regulatory penalties, or blow out staffing budgets.
Kalimera.ai eliminates the trade-off. Our enterprise-grade Voice AI scales instantly with call traffic. It autonomously handles inbound inquiries and routine requests 24/7, and proactively conducts outbound calls for outage notices and payment reminders.
Available now — no appointment needed. Standard local call rates apply.
The cost of the busy signal
A Call That Goes Unanswered Isn’t Just a Missed Call — It’s a Customer Who Couldn’t Get Through.
Every unanswered call costs more than the conversation itself. It’s a customer left in the dark during an outage, a regulator watching your response times, and a reputation that erodes one bad experience at a time.
The numbers below tell the story from both sides — how hard it already is for energy customers to get through, and how quickly their patience runs out when they can’t.
Energy sector · European Commission data
of EU energy consumers say it’s not easy to contact their supplier for help or information.
What does it look like in reality? Major energy companies handle millions of customer interactions every year. When they issue price adjustments, call volumes spike dramatically. Same phone lines. Same support staff. Something has to give — hold times skyrocket, and some calls go unanswered entirely.
But it doesn’t have to be that way…
Why this keeps happening
Energy Demand Comes in Waves. Your Phone Lines Don’t.
Tariff and billing spikes
Price adjustments and annual billing statements send call volumes up within hours — on the same lines, with the same support staff.
Outage surges
When the power goes out, the hotline overloads exactly when customers most need a clear answer about restoration.
Capacity that can’t flex
Temporary staffing is slow and costly to scale, and customers still hit busy signals and long holds while it catches up.
One tariff-change day, two outcomes
Illustrative shape, not measured data. Demand above staffed capacity is what customers experience as busy signals and long holds.
The shift
A Contact Centre Team That Never Runs Out of Capacity
No queue hold times. Every call is handled instantly, and your agents are free for the customers who need them most.
The legacy hotline
Busy signals when it matters most
Hold queues that grow with every tariff change or outage
Robotic IVR menus that push customers away
Temporary staff hired for every surge
Calls unanswered after hours, on weekends and on holidays
No clear view of what was missed
The Kalimera.ai way
One open voice AI platform
Every call answered instantly, no queue
Natural conversation in 65+ languages
Surges absorbed without ballooning costs
Open 24/7/365, through outages and holidays
Every call transcribed, traced and reported
Human + AI, working togetherAI Handles the Routine. Your Team Handles What Matters.
How a call flows
From First Ring to Resolution
1
Customer calls
Any time, in any of 65+ languages — never a busy signal.
2
Kalimera.ai handles the request
Verifies the customer (EAN / contract number), resolves routine requests and updates your backend systems in real time.
3
Resolved or handed off
Sensitive or complex cases go to human agents with the full transcript and context.
4
Satisfaction and SLA compliance grow
Zero dropped requests: happier customers and met regulatory targets.
What this looks like in your contact centre
From Routine Calls to Emergency Surges — Fully Handled
One voice agent covers routine requests, urgent outages and outbound campaigns, with every action verified and written to your systems.
Advance payments and meter readings, handled instantly
Changes to monthly advance payment amounts are verified and logged live in your system, with an updated payment schedule sent by SMS. Reported electricity or gas meter readings are validated and written directly to your system.
Case study · proof of concept
Kalimera.ai’s Proof of Concept Is Already Live Inside Energy Operations
Energy & e-mobility
Instant Answers for Every EV Driver — Anytime, Anywhere.
The challenge
Contact centre overload and long hold times put a leading Southeast European energy provider’s fast-growing EV charging network at risk — drivers mid-journey can’t wait on hold.
The strategy
The energy provider deployed an advanced conversational AI voice platform for a 4-month proof-of-concept: an instant-response layer that steps in on overflow calls with real-time answers on nearest stations, app connectivity and pricing.
The results
Across Greece & Romania, the pilot reliably absorbed overflow calls during peak periods — tangible results now under discussion for a full production rollout.
2
Markets liveGreece & Romania
4
Month PoCFull rollout under discussion
Kalimera.ai’s own results, within 1 year of production operation — counted from the day our first agent went live
87,639calls handled in production
92%autonomous, no human needed
6.35M+seconds of live conversation
12 monthsof live production, Jul 2025 – Jul 2026
Surge impact estimator
What Do Your Unanswered Calls Add Up To?
Adjust the sliders to your own hotline. The estimate updates as you move them.
Across all lines, including peak periods
%
Busy signals, drops and hang-ups during peaks
min
Minutes per call, including wrap-up
€
Fully loaded cost of one human agent (a person, not the AI), in euros
%
Platform-wide in production: 92% autonomous
Calls not answered each month00 calls × 0% unanswered or abandoned.
Human-agent hours needed to answer them today0 h0 calls × 0 min ÷ 60. This is how many hours of human-agent work it would take to answer them.
Answered by Kalimera.ai without a human agent0 calls0 calls × 0% resolved by the AI without a human agent.
Human-agent cost the AI takes over each month€00 AI-resolved calls (the 0% above) × 0 min ÷ 60 = 0 h — the AI’s share of the 0 h above, × €0/h.
Illustrative estimate from your own inputs, not a quote. It excludes the cost of the Kalimera.ai platform. Results in energy depend on your call types and integrations.
It is an enterprise voice AI platform that answers customer calls instantly, verifies the caller, resolves routine requests inside your systems and passes complex cases to your team. It handles 10,000+ concurrent calls in 65+ languages, 24/7/365.
Which requests can it resolve without an agent?
Advance payment adjustments, meter readings, billing and payment inquiries, and outage reports. Changes are logged live in your systems, with confirmations such as an updated payment schedule sent by SMS.
How does it identify the customer?
It verifies the caller with an EAN or contract number before it handles the request, and updates your backend systems in real time once the request is resolved.
What happens with complex or sensitive calls?
The AI agent transfers the call to a human operator with a summary and the full transcript, so customers never repeat themselves. A supervisor can also take over any live call instantly.
Can it handle a surge, such as an outage or a tariff change?
Yes. The platform runs 10,000+ concurrent conversations, so waves of calls are handled without busy signals or costly temporary staffing.
Will it work with our phone system and back-office tools?
Kalimera.ai is PBX-agnostic and supports 65+ SIP/VoIP providers, so your telephony stays intact. It connects to CRM, ERP, OMS and CIS systems through APIs, with 60+ core integrations available.
Can it also make outbound calls?
Yes. Outbound calls can be triggered automatically for planned maintenance, technician visit reminders, promotional offers and expiring contracts, with scheduling and retry logic for no-answer and busy signals.
How is customer data protected?
Kalimera.ai is ISO 27001 and ISO 42001 certified, GDPR compliant, and ready for the EU AI Act and DORA. Customer environments are single-tenant and EEA-hosted, and every call is auditable end to end.
Is it running in energy operations today?
Yes. Public Power Corporation S.A. (PPC) ran a Kalimera.ai pilot on its PPC blue EV charging network across Greece and Romania. Discussions on a full production rollout are underway.
Ready when you are
Ready to See How Kalimera.ai Can Transform Your Customer Experience?
Book your custom system blueprint — no pricing pressure, just a plan sized to your call volume.
ISO 27001Security
ISO 42001AI governance
GDPRCompliant
EU AI ActReady
DORAReady